Privacy

Disclaimer

By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of the site. If you do not agree to be legally bound by these terms please do not access and/or use this site. These terms shall be governed by, and interpreted in accordance with, the laws of England and Wales.

Privacy Policy

1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors, service users and individual customers.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We do NOT use cookies on our website and therefore, our website is no threat to your web browser of viewing device.
1.4 In this policy, "we", "us" and "our" refer to Sharon Greene data controller name for SG1 Physio.
1.5 All Contact you will have with us, via this website, will be via Email or phone calls you instigate.
1.6 If you have previously contacted us, you may request a copy of any records we have of your personal details by writing to us or by sending an email to: physio@sg1physio.co.uk and you must use Records Request as the subject line.
1.7 You must refer to the website/s of all service or professional body linked to this website for their own privacy policies, SG1 is not responsible for their collection or processing of any privacy data.

2. The personal data that we collect
2.1 In this Section 2, we have set out the general categories of personal data that we process.
2.2 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address, medical details required to be able to provide you with our services and payment records. The source of the contact data is you.
2.3 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data").
2.4 We may process data about your use of our website ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

3. Purposes of processing and legal bases
3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2 Relationships and communications - We may process contact data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with individual customers and customer personnel, the maintenance of relationships.
3.3 Direct marketing - We may process contact data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages to our website visitors and service users.
3.4 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
3.5 Security - We may process [your personal data] for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely [the protection of our website, services and business, and the protection of others.
3.6 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks. 3.7 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.8 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

4. Providing your personal data to others
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
4.2 Your personal data held in our off-line database will be stored on locally based, secured device/s.
4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to a third country under UK and/or EU data protection law.
5.2 The hosting facilities for our website are situated in the UK. Should there be a need for this to change, we will advise you before any such change is made, unless such change is made at the direction of a Government or Government body and/or law enforcement.
5.3 Our website creator/maintainer is situated in the UK and does not utilise data storage or processing facilities outside of the UK. Should there be a need for this to change, we will advise you before any such change is made, unless such change is made at the direction of a Government or Government body and/or law enforcement.
5.5 You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) contact data will be retained for a minimum period of 12 months following the date of the most recent contact between you and us, and for a maximum period of two years following that date, unless you agree otherwise;
(b) communication data will be retained for a minimum period of 12 months following the date of the communication in question, and for a maximum period of two years following that date, unless you agree otherwise;
6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Your rights
7.1 In this Section 7, we have listed the rights that you have under data protection law.
7.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
7.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting ICO.org.uk
7.4 You may exercise any of your rights in relation to your personal data by written notice to us at the address shown on our website Contact page.

8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9. Our details
9.1 This website is owned and operated by Sharon Greene trading as SG1 Physio.
9.2 Our principal place of business is at 39 Quantock Close, Great Ashby, Stevenage, Hertfordshire, SG1 6BS.
9.3 You can contact us:
(a) by post, to the postal address given above;
(b) by telephone, on the contact number published on our website.

10. Data protection officer
10.1 Our data protection officer's contact details are given above.

Copyright & Intellectual Property

You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use this site's content in any way. The names, images and logos identifying SG1 Physio or third parties and their services (or products) are subject to copyright, design rights and trade marks of SG1 Physio.